Return & Refund Policy

Shop With Confidence at AIRASF

At AIRASF, we want every customer to enjoy high-quality products at affordable prices with confidence.

Customer satisfaction is important to us, and we aim to make returns and refunds straightforward.

1. 30-Day Return Policy

We offer a 30-day return period for eligible products, beginning on the date you receive your order.

If you are not satisfied with your purchase or simply change your mind, you may request a return within 30 days of delivery.

This voluntary return policy is offered in addition to any mandatory statutory consumer rights.

2. Return Eligibility

For returns under our voluntary 30-day policy, items should generally:

• Be returned within the applicable return period

• Include accessories and components originally supplied

• Be packaged securely to prevent damage during transportation

We recommend keeping the original packaging where possible.

These conditions do not restrict your statutory right of withdrawal or rights relating to faulty or non-conforming goods.

3. How to Request a Return

To initiate a return:

1. Email support@airasf.com.

2. Provide your order number and the item you wish to return.

3. Tell us whether the request concerns a change of mind or a product issue.

4. Follow the return instructions provided by our team.

Please contact us before arranging your return so we can provide the appropriate return destination.

4. Refund Processing

Once your return has been received and assessed in accordance with this policy, eligible voluntary refunds will normally be processed within 5–7 business days.

Refunds will generally be issued to the original payment method.

The time required for the funds to appear may vary depending on the payment provider.

Statutory withdrawal refunds will be handled within the deadlines required by applicable law.

5. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

Email: support@airasf.com

Please include your order number, details of the problem, and photographs where available.

We will assist with an appropriate remedy, which may include repair, replacement, or refund depending on the circumstances and applicable law.

6. Return Shipping Costs

For voluntary change-of-mind returns, applicable return shipping costs and conditions will be communicated in accordance with the information provided before purchase.

For returns covered by mandatory legal rights, any applicable rules concerning return shipping costs will be respected.

Where goods are defective or not as described, statutory remedies will be provided without charges that the law places on the seller.

7. European Consumer Withdrawal Rights

If you are a consumer in the European Union, you generally have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason.

To exercise this right, you must notify us of your decision before the withdrawal period expires.

You generally have a further 14 days to return the goods after notifying us.

For statutory withdrawals, reimbursement will be made within the legally required period. Where permitted, reimbursement may be withheld until the returned goods are received or you provide evidence of having sent them back.

Certain statutory exceptions may apply, such as goods clearly personalised to your specifications.

8. Legal Guarantee

Customers retain any applicable legal rights concerning defective or non-conforming products.

Within the European Union, consumer goods generally benefit from a minimum two-year legal guarantee of conformity.

These rights are separate from our voluntary 30-day return policy.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at support@airasf.com.

We will attempt to assist before dispatch.

If an order has already shipped, applicable withdrawal or return procedures may apply.

10. Model Withdrawal Form

To: AIRASF

Email: support@airasf.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Product(s): ____________________

Order Number: ____________________

Ordered on / Received on: ____________________

Customer Name: ____________________

Customer Address: ____________________

Date: ____________________

11. Contact Information

If you have questions about a return, refund, or exchange, please contact:

Website: https://airasf.com

Email: support@airasf.com

AIRASF — Spend Less. Enjoy More.